The fastest way to reach us is the 24/7 dispatch line at (424) 550-5662. A person answers, asks a few plain questions and starts matching your loss to the right stage of work. This site has no forms on purpose, since typing into a form while water spreads wastes the minutes that matter.
For non-urgent questions you can also write to [email protected]. Email is read during normal business hours, so use the phone for anything active. If you are still deciding what you need, the services page and the service area page explain what we handle and where.
What to tell dispatch
A short, accurate description saves time on the call. These are the details the dispatcher asks about, so having them ready helps.
Where the water came from
A supply line, appliance, roof, drain or storm. If you do not know, say what you saw.
How long it has been there
Minutes, hours or days. Time changes what can be dried and what has to come out.
Which rooms and materials are wet
Carpet, hardwood, drywall, ceiling or cabinets. Include the floor level and any rooms below.
Whether the water looks clean
Clear water, gray water or dark and smelly water. Sewage needs different handling.
Address and cross streets
Give the street address and the nearest major road, such as Sepulveda Boulevard or Aviation Boulevard.
What you already did
Whether the main valve is closed, power is off in wet areas and photos are taken.
What happens after you call
The dispatcher explains what stage your loss is in, such as emergency water removal or water mitigation, and schedules the crew. Scope and price are explained before work starts, and an inspection is arranged if the details are not clear from the phone call.
You will hear what to do while you wait. For active water that means closing the main valve, keeping clear of wet outlets and lifting valuables, and for anything involving electrical or gas risk it means calling 911 or the utility first.
Office address and email
Manhattan Beach Water Damage Pros, 2100 N Sepulveda Blvd, Manhattan Beach, CA 90266. The phone number is (424) 550-5662 and the email is [email protected].
The address is our office on Sepulveda Boulevard. For anything involving active water, call before you drive anywhere, because crews are dispatched to the property rather than to the office.
Safety before you call
If water has reached outlets, light fixtures or the electrical panel, leave the area and call 911 or your utility before you call us. Gas smell is the same, so get everyone outside and call the gas utility first. Restoration can wait a few minutes, but an electrical or gas hazard cannot.
If the water is clean and the panel is dry and easy to reach, closing the main water valve and switching off breakers for wet rooms is reasonable while you phone. When in doubt, stay out and let the dispatcher walk you through it.
Calling about mold instead of active water
Not every call is an emergency. If you found dark spots in a closet or a musty smell after an old leak, call and describe where it is and what the leak source was. The dispatcher can schedule an inspection and explain how scope and price are set, and the mold remediation page covers what happens next.
Useful details include the room, the approximate size of the affected area and whether the leak has been repaired. Fixing the moisture source is always part of the plan, because removal alone does not help if water keeps feeding the growth.
Find us on the map
The map below is centered on the office address at zoom 15. It sits on Sepulveda Boulevard, which runs north and south through the city.
Common questions
Is there a form I can fill out?
No. Calling is faster for water damage, so every contact option on this site is a phone call or an email.
What hours are you open?
The dispatch line is answered 24/7, including holidays. Email is read during normal business hours.
Can I come to your office?
Crews work at your property, so call first. The dispatcher will tell you the right next step.
Should I call you or my insurer first?
Call whichever you can reach faster, and do not wait. Stopping the water and starting drying limits damage, and your insurer will ask what you did to protect the property.